FAQs
How can I contact RORREM?
You can email us at support@rorrem.com where our customer service team will be happy to help you with whatever you need!
Are the RIDERS an intercom?
No.
How do I communicate through the RIDERS?
By placing calls through your device. Apps like Discord, Facetime, Messenger, Whatsapp, Skype, Zoom, etc allow you to speak with as many friends and family as you want while riding.
Are the RIDERS compatible with my helmet?
Absolutely! The RIDERS have been tested rigorously with most popular helmet brands and fit comfortably in all of them. So whether you ride a motorcycle, a moped, a mountain bike, or even a snowmobile, they'll fit for you.
Are the RIDERS loud enough to hear on motorways?
Yes! With the 100+ dB rating you'll be able to listen clearly at high speeds and over your engine no matter how loud.
How is the audio quality of the RIDERS?
Incredible! The RIDERS feature high quality speakers that deliver crystal clear audio both for music and calls.
How long will it take to ship?
With Priority Shipping it'll take 8 to 16 Days. With Standard Shipping it'll take 16 to 28 Days. Please note that these shipping times are estimates, not guarantees. In some instances the delivery may take longer than the shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. We are not responsible for any delays in delivery caused by unclaimed packages or incorrect shipping addresses (the shipping address the customer enters at the time of the purchase is the address we will ship the package to).
When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 2-4 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from China.
Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX).
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
Please contact us at support@rorrem.com
What if the item(s) I received are defective/incorrect/damaged?
Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
What if the item(s) are lost in transit?
We are not responsible if the shipping company lost a package, or if your order has been marked as delivered but you haven’t received it, in both cases, the customer should contact the corresponding courier company.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.